Trust Wallet Launches CSVC Verification Code: Security Patch After $7 Million Theft

Trust Wallet has officially launched the Customer Support Verification Code (CSVC) feature in browser extension v2.71.0. This seemingly simple verification tool is actually an important response measure following the hacker attack on the wallet in December 2025. Users can view their CSVC in “Settings” - “Help & Support” to verify wallet ownership during the reimbursement process.

“Security Patch” After the Hacker Incident

Incident Background

In December 2025, the Trust Wallet browser extension experienced a supply chain attack, resulting in over $7 million being stolen from hundreds of users. Hackers embedded malicious code in version v2.68, stealing mnemonic phrases when users unlocked their wallets, then transferring funds to exchanges. This incident severely damaged user confidence in Trust Wallet and exposed vulnerabilities in the wallet ecosystem’s infrastructure layer.

Core Role of CSVC

The launch of CSVC directly addresses the aftermath of the hacker incident. According to official statements, the main purposes of this verification code include:

• Confirm wallet ownership to prevent impersonation requests
• Simplify identity verification during reimbursement processes
• Ensure that compensation funds are accurately returned to the rightful users
• Prevent bots from interfering with claim submissions

This means that affected users submitting reimbursement requests need to provide the CSVC to prove they are the legitimate wallet owners, rather than attackers attempting to impersonate others for compensation.

Usage Details and Security Tips

How to Obtain and Use

Users only need to update to version v2.71.0 to find their CSVC in the settings menu. This verification code is a unique identifier at the account level, used when submitting reimbursement requests to Trust Wallet customer support.

Important Security Reminder

Trust Wallet emphasizes that users must treat the CSVC code as sensitive information and should not share it publicly. If the code is leaked, it could be used by others to impersonate the user and request compensation. This reminder reflects that even an official verification mechanism requires users’ security awareness and caution.

Industry Insights

Security Upgrades in the Wallet Ecosystem

The introduction of CSVC represents the industry’s increased focus on security verification for crypto wallets. Previously, most wallets had relatively simple reimbursement processes that were vulnerable to abuse. Now, Trust Wallet’s implementation of verification codes is expected to prompt other leading wallets to adopt similar measures.

User Mindset Changes

This incident and the subsequent response reveal a reality: even top-tier wallets can face security issues. According to the latest reports, ZachXBT warned that a wave of thefts targeting EVM-compatible chain wallets is currently ongoing, affecting hundreds of users with total losses exceeding $107,000. This indicates that hacker activity continues, and users’ multi-wallet backups and security awareness are more important than ever.

Summary

The launch of CSVC marks Trust Wallet’s systematic response following the hacker incident. It is not only a technical feature update but also a redefinition of security standards within the wallet ecosystem. For users, updating to v2.71.0 promptly and safeguarding their CSVC is a necessary step to participate in the reimbursement process. For the industry, this event serves as a reminder that security verification mechanisms need continuous iteration and improvement. In the future, multi-layer verification may become a standard feature for crypto wallets.