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XiaoJia
· 2h ago
Dear user, please provide this screenshot to our platform's online customer service for verification and assistance. You can tap the profile picture in the top left corner on the app homepage, then tap the headset icon in the top right corner, and select "Online Customer Service" below. In the chat box below, type "Human" and send it, then click on "Human Customer Service" to inquire.
What is the reason for being unable to redeem? There is also no GTBTC in the account.