What did the early 모습 of a leading exchange look like? A vintage video from 2017 has recently resurfaced.

Back then, it didn't have the scale it has now. In the video, the founder personally shot the first English introduction in the Shanghai office.

The footage is very simple, with no fancy packaging. What you see is a growing team—about 55 people. The most interesting detail is that the customer support department occupied the largest conference room for meetings. What does this indicate? In the early days of the exchange, addressing user issues and improving service experience were top priorities.

Compared to today's giant scale, this humble beginning with a customer-centric focus is definitely worth reflecting on.