Liangjian Finance Combating Black and Gray Market Crimes - Dajia Life in Action

Spring Begins a New Journey, Protecting Together. On the occasion of the International Consumer Rights Day on March 15, Dajia RenShou actively responds to the call of the State Financial Supervision and Administration Bureau’s 2026 “3.15” Financial Consumer Rights Protection Education and Promotion Campaign. Guided by the value system of “Sincerity and Integrity, Consumer Protection for the People,” the company regards consumer rights protection as the foundation of its existence and a bottom line of responsibility. It focuses on cracking down on illegal financial black and gray industries and regulating agent withdrawal scams. By building a comprehensive consumer protection and prevention system and implementing practical measures, Dajia RenShou aims to strengthen the financial consumer safety barrier and help create a clean and orderly financial market environment.

Building an Abnormal Complaint Recognition System to Strengthen the First Line of Defense Against Risks

Dajia RenShou has initially established a complaint recognition system covering 23 types of abnormal situations to enable early detection and handling of abnormal complaints. When frontline staff discover clues, they review sales materials, verify business records, and communicate with customers to restore the truth. This not only helps consumers understand the value of their policies and avoid losses but also ensures timely claims payments in case of claims, allowing customers to truly feel the warmth of insurance.

Coordinating Multiple Forces to Build a Co-Governance Framework

Cracking down on black and gray industries cannot rely on a single entity; it requires joint efforts from regulators, public security, and other authorities. Dajia RenShou actively reports relevant clues to regulators, industry associations, or police, leveraging regulatory measures to block scams. It also traces the source of so-called “legal” accounts that induce customers, aiming to curb the spread of such scams from the source and demonstrating the industry’s sense of shared responsibility.

Strengthening Financial Education to Build a Source-Level Defense

Dajia RenShou uses regular popular science activities, relying on its official website and social media platforms to launch the “Risk Talk” series, which explains scams like “agent rights protection” and “agent withdrawal” in simple terms. Through case analysis and consumer protection tips, it creates a clean and secure financial online environment, helping consumers safeguard their property. The company also actively responds to and participates in the “Financial Knowledge Expert” special program organized by China Financial Media. In the program, Liu Shujie, Assistant General Manager of Dajia RenShou, educates the public about insurance consumer rights and exposes industry scams like “agent withdrawal,” sharing the company’s systematic innovations in combating these scams and showcasing its strong capabilities in consumer protection.

Heartwarming Cases Demonstrate Mission and Effectiveness

In January 2026, Mr. Lai, a financial consumer, was lured by an illegal intermediary with the bait of “full refund,” signing an agreement and paying a deposit. When he sensed something was wrong, he contacted Dajia RenShou staff. After professional explanation, Mr. Lai clearly understood the multiple risks behind “agent withdrawal,” such as personal information leakage, financial loss, and lack of coverage. He decisively abandoned the withdrawal plan, successfully avoiding potential losses. Later, Mr. Lai sent a banner to thank the staff, which not only highly recognized their professional service but also vividly demonstrated Dajia RenShou’s commitment to safeguarding customer rights and conveying financial warmth.

Looking ahead, Dajia RenShou will continue to uphold the value concept of “Sincerity and Integrity, Consumer Protection for the People,” integrating consumer protection work deeply into corporate governance, product services, and risk prevention processes. With more rigorous prevention, more precise education, and warmer services, it will effectively protect the legitimate rights and interests of insurance consumers, contribute to maintaining financial security, serve people’s livelihoods, and promote high-quality industry development with solid “Dajia Power.”

(Edited by: Jiang Yongdan)

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