Whether you need to transfer Crypto Assets to a personal wallet or withdraw funds to a bank account, this guide will detail the entire withdrawal process of Crypto.com based on the latest policies and features as of July 31, 2025.
Withdraw Crypto Assets to External Wallet
Applicable scenarios: transferring assets such as BTC, ETH, USDC to private wallets or other exchanges (such as Gate, etc.).
Operation Process:
- Open the App → Enter "Crypto Assets Wallet" → Click "Transfer" > "Withdraw" > "External Wallet"
- Add Whitelist Address: Enter the target wallet address, select the correct blockchain (such as ERC20, BEP20, or Algorand), and name the remark
- Complete Security Verification: Enter password + 2FA authentication code or passkey
- Enter the amount and submit: Ensure it is not less than the minimum withdrawal amount for that coin.
Key Considerations:
- Security Lock: A 24-hour security lock period is triggered when a new address is added for the first time, during which withdrawals to that address are not allowed.
- Blockchain Selection: New additions starting from May 2025. Algorand On-chain USDC withdrawals are faster and the fees are significantly lower than ERC20.
- European users please note: As of January 31, 2025, 9 tokens including USDT and DAI will be delisted in the European region, and the withdrawal function will be terminated at the end of March.
Withdraw fiat to bank account (supports USD, EUR, etc.)
Applicable scenarios: Transfer fiat from the cash account (Fiat Wallet) to a verified bank account.
Operating Procedure:
- Enter the App "Cash Account" or "Fiat Wallet" → Select currency (e.g., USD, EUR)
- Click "Withdraw" → Choose the linked bank account (must complete a successful deposit in advance for verification)
- Enter the amount → Confirm that the payment information matches the account name → Submit the application
Key Considerations:
- USDC Direct Conversion to USD: Supports converting USDC 1:1 to USD for withdrawal, currently available in regions including:
- Europe: 30+ countries (such as Germany, France, Switzerland)
- Asia: Only Singapore and Hong Kong
- Fees and Limits
Project
Standard
Single Transaction Minimum
500 USD
Daily Limit
50,000 USD
Fee
25 USDC/transaction (fees still apply if bank rejects) - Processing Time: Typically 1 – 2 business days, subject to bank clearing efficiency.
Withdraw Cash Directly at ATMs Using the Crypto.com Visa Card
Applicable Scenarios: When cash is urgently needed, withdraw cash at ATMs worldwide that support Visa using the physical card.
Operating Procedure:
- Insert card → Select "Savings Account"
- Enter amount and PIN → Withdraw cash
Key Points to Note:
- Balance Inquiry: Confirm the "withdrawable balance" in the App in advance to avoid exceeding limits
- Transaction Fees: Some ATMs charge additional fees, and the rates vary based on the user’s card level (e.g., Jade Green/Icy White) and region.
Security Mechanisms and Fee Explanation
Triple Security Guarantee
- Whitelist Address: Mandatory new address verification + 24-hour lock
- Two-factor Authentication (2FA): Withdrawal requires password + authentication code/biometrics
- Cold Wallet Reserves: CEO has repeatedly stated that the platform maintains a 1:1 reserve and has never paused withdrawal services.
Transparent Fee Inquiry
- Crypto Assets: Charged on-chain Gas fees (e.g., higher on ETH mainnet, recommend Algorand chain to save fees)
- Fiat: The platform usually waives fees, but banks may charge transfer fees
- Real-time view: The "Fees and Limits" page in the App provides the latest rates
Frequently Asked Questions
- Q1: Why is the withdrawal button unavailable?
- KYC verification not completed (daily limit of 2500 USD)
- New address is in a 24-hour security lock period
- Q2: Can European users withdraw USDT?
- No, due to MiCA regulations, tokens like USDT will terminate withdrawals in the European region by the end of March 2025
- Q3: What to do if there is a delay in withdrawal?
- Crypto Assets: Track progress via TxHash on the block explorer
- Fiat: Contact support@crypto.com if it exceeds 2 business days
The content herein does not constitute any offer, solicitation, or recommendation. You should always seek independent professional advice before making any investment decisions.
Please note that Gate may restrict or prohibit the use of all or a portion of the Services from Restricted Locations. For more information, please read the User Agreement
