If you have registered multiple Gate accounts (or cannot log in to your current account) and have forgotten your account details, please send an email to support@gate.com or submit a ticket. Follow the instructions and provide the required documents so we can assist you in recovering your account
Required Information
Please provide the following:
- ID document number: It must be from the document you used for identity verification, provided in text format.
- A photo of you holding your ID document and a handwritten note :
In the photo, make sure you are holding a valid ID (such as your passport or national ID) along with a handwritten note that includes:
- Your Gate account UID
- Your full name
- A statement requesting to retrieve accounts registered under your name
- The date of application
Reference image example:
Important Notes
- Make sure your face is clearly visible in the photo. The information on your ID and the handwritten note must be unobstructed and legible.
- After sending the email, you will receive an acknowledgment email containing a reference number, indicating that your request has been successfully submitted. We will verify your information as soon as possible and notify you of the result via email.
- Before submitting your request, we recommend attempting to recover your account using your registered phone number or email address. If that is unsuccessful, please follow the process above to submit the required photo and apply for account recovery.
The content provided herein is for reference and educational purposes only and does not constitute any financial, investment, trading, or legal advice, nor does it constitute an offer or solicitation to buy or sell any digital assets. Gate makes no express or implied representations or warranties regarding the accuracy, completeness, or timeliness of the information contained herein. Product features, interfaces, rules, and fee structures may be updated or adjusted at any time. Please refer to the latest announcements and the actual information displayed on the Gate platform for the most accurate details.
Digital asset investments involve significant risk, and prices may fluctuate substantially. You may lose the entire amount of your investment. Please make decisions cautiously based on your own financial situation and risk tolerance after fully understanding the associated risks. If necessary, you are advised to consult an independent professional financial or legal advisor.
For more information about potential risks, please refer to Gate's Risk Disclosure and User Agreement.
