Recently, some exchange executives revealed an unsettling phenomenon in public interviews: a large-scale organized hacking group has emerged, and their methods are becoming increasingly sophisticated. These hackers are not only attacking on a technical level but are also starting to breach from within—using tactics such as forging identities, exploiting remote work vulnerabilities, and even directly bribing customer service personnel, among other methods, in an attempt to infiltrate U.S.-based crypto companies and steal user assets.
This "human wave" hacking activity was publicly exposed for the first time in August 2025, triggering industry-wide alert. Traditional technical defenses are clearly no longer sufficient, as the attackers have now set their sights on exchange employees. Imagine if hackers successfully infiltrate customer service or operations teams—how dangerous would the user information, wallet data, and transaction processes they hold be?
This raises several questions for us: 1. Are the exchange's identity verification mechanisms strict enough? 2. Has remote work given hackers too many opportunities? 3. Are employee security training programs keeping pace with the evolving threats? Many users are beginning to worry—are their assets truly secure?
View Original
This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.
14 Likes
Reward
14
7
Repost
Share
Comment
0/400
OneBlockAtATime
· 2025-12-23 04:18
Damn, the insider issue is even more fatal than technical vulnerabilities, this is ridiculous.
The human wave tactic really can't be defended against, as long as there's money, anything can be resolved.
I was wondering why I've been hearing so much about accounts being hacked lately; it turns out the exchange's internal security is like a sieve.
This remote situation is just a nightmare; who knows who is on the other side when you can't see or touch them.
I feel like I don't even dare to put large amounts in exchanges anymore; if this goes on, who will still trust them?
These days, hackers are more skilled than analysts; I regret not self-custodying my Wallet.
User due diligence? Laughable, the exchange can't even manage its own employees and expects me to trust them.
View OriginalReply0
RugDocDetective
· 2025-12-22 15:03
Damn, are they starting with the employees now? Those exchanges that thought they were invincible in technology should be panicking
---
Remote work really is a loophole, bribing customer service? Just seeing through human nature
---
So now I have to worry not only about being hacked, but also about the exchange's own people selling me out? What the hell
---
Strict identification review? Come on, if you can't even prevent this, how can you manage assets?
---
In August 2025, when this incident comes to light, I just want to ask what attitude those small exchanges have now, can't they learn something?
---
Using a human wave tactic to defeat the technological defense line, to put it bluntly, the internal traitor is still the most terrifying
---
Who still dares to trust exchanges that work remotely? I wouldn't be surprised if they just rug pull
---
Wait, bribing customer service is simply too low-cost and high-return, hackers should have thought of this long ago
View OriginalReply0
TokenomicsDetective
· 2025-12-20 08:20
Damn, bribing customer service from the inside? That's more invasive than any technical attack.
---
Remote work has really become a hacker's paradise. The exchange needs to be more vigilant.
---
So I still need to manage my own wallet; I can't rely on the exchange.
---
Your platform's employee background checks should be stricter. Otherwise, who knows who is sitting next to you.
---
Strict identity verification is useless if someone is willing to be bribed; everything becomes pointless.
---
No way, it just got exposed, and it’s already like this. What about those who haven't been exposed?
---
These days, security is relative. It all depends on whose hackers are more ruthless.
---
You're still hiring employees with questionable backgrounds? Are you looking for hackers?
---
Why do I feel that bigger exchanges are more dangerous? More employees mean more vulnerabilities.
---
There's always an insider, and you can't prevent it. It depends on character, but is integrity in the crypto world the most valuable?
View OriginalReply0
PumpBeforeRug
· 2025-12-20 08:19
Wait, this means that the exchange's internal leak problem is more serious than we thought
Really, remote work is just giving hackers a backdoor, we should have noticed this long ago
Holy shit, directly bribing customer service? Who can defend against this, as long as the money is in place, everything is negotiable
I now only dare to keep my coins in a cold wallet, and keep a small amount on the exchange, so worried
If a big incident breaks out this time, some top exchanges might be socially dead
Customer service being hacked, doesn't that mean my account information is basically exposed?
I've always felt someone was watching my wallet, turns out it's like this
That set of identity verification processes is really just a show, practically useless
Huh, why hasn't any exchange come out to deny the rumors? That's the scariest part
Just waiting for a major exchange to bleed out and get exposed, it's only a matter of time
Looks like I need to switch to a more secure exchange, can't be careless anymore
View OriginalReply0
StableBoi
· 2025-12-20 08:16
I only trust self-custody wallets now; the exchange nonsense is getting more and more outrageous.
Remote work bribing customer service... This script is so unbelievable, who would still dare to keep their coins on an exchange?
People army tactics? Basically, security theater has failed, and the technical defenses have been breached by insiders—it's the most absolute.
Now, not only do we have to guard against hackers, but also against colleagues. The psychological pressure on exchange employees must be enormous.
No wonder everyone is building their own wallets; the trust in centralized exchanges has truly hit zero.
View OriginalReply0
GateUser-afe07a92
· 2025-12-20 08:05
Wow, bribing customer service is a brilliant move. It seems like no one can really defend against this kind of mass tactics.
Recently, some exchange executives revealed an unsettling phenomenon in public interviews: a large-scale organized hacking group has emerged, and their methods are becoming increasingly sophisticated. These hackers are not only attacking on a technical level but are also starting to breach from within—using tactics such as forging identities, exploiting remote work vulnerabilities, and even directly bribing customer service personnel, among other methods, in an attempt to infiltrate U.S.-based crypto companies and steal user assets.
This "human wave" hacking activity was publicly exposed for the first time in August 2025, triggering industry-wide alert. Traditional technical defenses are clearly no longer sufficient, as the attackers have now set their sights on exchange employees. Imagine if hackers successfully infiltrate customer service or operations teams—how dangerous would the user information, wallet data, and transaction processes they hold be?
This raises several questions for us: 1. Are the exchange's identity verification mechanisms strict enough? 2. Has remote work given hackers too many opportunities? 3. Are employee security training programs keeping pace with the evolving threats? Many users are beginning to worry—are their assets truly secure?